Frequently Asked Questions
What This Page Covers and How to Get Help Not Listed Here.
Short answers
How do I set a deposit limit?
To set a deposit limit, go to the responsible gaming section in your account settings. You can choose a daily, weekly, or monthly limit. The change takes effect immediately and cannot be reduced for 24 hours.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, Boost and DuitNow included.
What happens if a game disconnects mid-round?
If a game disconnects mid-round, the round continues automatically. The result is recorded, and your balance is updated accordingly. You can check the game history in your account after reconnecting.
What if I drop out mid-round?
Settlement happens server-side. A dropped stream costs the view, not the bet, on fishing games and live games equally.
How much turnover does a bonus carry?
12×, calculated on the deposit and the bonus together. Slots clear it in full, live tables at 20%. The offer itself is 150% on a first deposit.
Which payment channels are supported?
The site supports Touch 'n Go eWallet, GrabPay, local banks, and bank transfers from major Malaysian banks. All deposits and withdrawals are processed in Malaysian ringgit (RM).
What This Page Covers
This page answers the most common questions players ask about using the site. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game interruptions, and deposit limits. Each answer is written to give you a quick, clear explanation. If you need more detail on any topic, the platform’s help centre or live chat support can provide further assistance.
How to Get Help Not Listed Here
If your question is not answered below, you can contact the site’s customer support team directly. Support is available through live chat and a contact form inside the lobby. Support agents respond in English and Bahasa Malaysia. They can help with account-specific issues, technical problems, or any other queries you may have about using the platform.
From here, Fishing Games, Live Games, Slots, offers — or the blog, if an offer is what brought you.